What are your hours of operation?
We work outside the typical 8-5 work day, meaning we are able to assist you when a regular office would be closed. We work throughout the day, evenings and weekends, depending on the needs of our clients and their current transactions. We have great flexibility to vary our schedule to fit your schedule.
What makes you different from all the other TCs?
Our Personal Touch
We like to get to know our clients and tailor the way we work to fit their work style and personality.
We Work As A Team
There are plenty of great TCs to choose from and we’d like to think that we are some of the best! We work as a team of TCs to support you and to support one another’s work, providing extra checks and balances so that nothing is missed.
Professionalism and Respect
We will be professional, kind and responsive throughout the transaction process. We are representing your business so we will do our utmost to uphold your values and standards.
Our Limited Client List
We limit the number of clients we work with so that we can always provide great service. We aim to make you feel like your transaction is the only one we are working on!
We Go Above And Beyond
Although we work with agents throughout California, we make a great effort to meet our clients in person, share a cup of coffee with them and get to know them a bit! We hope to meet you soon too!
What is your typical turnaround time when I need something done?
We complete tasks within 24 hours of the request, and usually much sooner than that. If there is an urgent request, please text, call and/or email us with Urgent in the title of the email. Since we work as a team, if one team member is unavailable, someone else will typically be able to help.
What software and transaction management systems do you use?
We are trained in EZ Coordinator, SkySlope, DotLoop, Keller Williams Command, DocuSign, PlanetRE, Google Drive and Google Docs, Zipforms, and other brokerage-specific portals. We are always happy to learn a new system as needed.
How will you communicate with me?
Most communication will happen via email. We also respond quickly to phone calls and text messages.
Will you communicate directly with my client (the buyer/seller)?
That is up to you! In most cases our communication with the buyer or seller is limited to outreach regarding disclosures or needed documents but if you prefer us to be more hands-on, we can do that too.
What markets do you serve?
We work with agents and brokers throughout California, from Paradise to Palm Desert, San Francisco to San Diego and everywhere in-between! We have an understanding of the local disclosures required by most areas in the state and when we encounter a new city or County, we make sure to inquire about these local differences.
Do you do commercial real estate? Probate? REOs? Short Sales?
Yes, we have experience in all of the above!
Do you charge a cancellation fee?
No. We do not get paid if you do not get paid.
Will I be able to access my file throughout the transaction?
Yes. We use a document management system called EZ Coordinator to manage your file documents. We can share this electronic file with you and your broker, if desired. We are also happy to maintain updated files in Google Docs, Zipforms or the location of your preference.
How and when will I receive the complete file after escrow closes?
We are typically able to send a completed file to our clients within 48 hours of close of escrow. The exact time depends on how quickly escrow sends us closing documents and how responsive all other parties are in returning required documents. We can send you an electronic zipfile or send the file in a different format/program depending on your request.